Pick and pack

Between 'order received' and 'parcel handed to the courier', someone walks the shelves collecting the items on the order, then packs them into a box with the right label and paperwork. Doing it with a scanner rather than a printed list means the wrong item is caught at the shelf, not at the customer's door. This two-step job is called pick and pack. The full treatment — the six steps, the five picking strategies and the controls that hold accuracy — has its own page, linked below.

Which way of picking suits you depends on your orders, not on the size of your warehouse. Picking one order at a time suits small, mixed orders; picking several orders in one walk (batch picking) suits many orders for the same few items. The pick and pack page sets out all five.